Bitech AG

Customer Service Insights on SAP Data Warehouse Cloud


Successful management of your maintenance and service business.


Increase Customer Satisfaction

The maintenance of your equipment and machines, as well as excellent customer service in case of machine downtime not only increases customer satisfaction but also represents an own lucrative line of business.

Keep costs under control

A clearly defined system of indicators helps to control the existing aftersales processes more closely and thus to work cost-efficiently at the highest service level.

Near real-time access across SAP and
non-SAP systems

With the help of SAP S/4HANA and the SAP Data Warehouse Cloud the analysis of indicators can be carried out in (almost) real-time across several SAP and non-SAP systems.

Why Bitech AG?

Bitech AG Leverkusen offers IT consulting, adaptation and optimization of SAP applications tailored towards company-specific processes.


In the three business areas Business Intelligence, Business Technologies and Business Consulting the independent consulting company primarily supports medium-sized companies and large enterprises.


As a certified SAP Partner we have more than 20 years of experience in planning, developing and implementation of customer specific solutions. Bitech AG mainly operates in the automotive, chemical & pharmaceutical, energy, retail, media, insurance and service sectors.


With our expertise we cover all areas of responsibility for the project components from project management through analysis and implementation to training and support. We competently facilitate you with new SAP project adoptions, release changes, migrations as well as rollouts and restructurings.

Find out more about Customer Service Insights on SAP Data Warehouse Cloud