Hyundai Elevator Optimizes Supply Chain with Single Source of Truth

Hyundai Elevator is a market leader in elevators, escalators, and moving walkways. The company is at the forefront of innovation – having developed the world's fastest elevator in 2020 – and offers a wide breadth of services from manufacturing, installation, and maintenance. To simplify its data landscape with centralized data and provide self-service analytics, Hyundai Elevator adopted SAP Unified Data and Analytics solutions that power SAP Business Technology Platform.

SAP Data Warehouse Cloud unites internal and external data from the different business divisions for one source of truth. SAP Analytics Cloud provides real-time dashboards with dynamic visualizations for management and employees working in the field.

"Simplification was our goal. We needed to empower our employees with a single point of access to data and analytics. SAP Data Warehouse Cloud and the integrated SAP Analytics Cloud were perfect for our use case." Hyundai Elevator's IT Innovation Manager, Jeansu Byun, says.

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Challenges: Defining the Data Problem

Hyundai Elevator’s data landscape was overly complex with data siloed in different regions and scattered across flat files, external databases, and a mix of SAP and non-SAP systems. Most of the company’s different departments and regions had their own SAP ECC and SAP SRM systems.

Without a single source of truth, the organization struggled with unreliable data. Employees didn’t know if the data was correct or up-to-date. “We had a lot of discrepancies,” Jeansu says. “In some cases, only the subsystem had the up-to-date data without it being updated in the ERP.” As a workaround, employees asked other departments to send data in emails as excel attachments. Once the data was sent – sometimes from multiple departments – employees had to manually merge and process data before beginning analysis.

This laborious request process further cemented departmental data silos, created error-prone duplicates, and delayed new analytics projects. Management also had their data trapped in excel and PowerPoint documents. With critical data locked away, it was impossible to get a real-time data overview for the company, which hindered decision-making.

With our platform now integrated via SAP Unified Data and Analytics we are able to give data purpose. This end-to-end data management and analytics solution allowed us to unite our data sources, elevate our data, and champion our next steps towards our data journey. Thanks to SAP Business Technology Platform, our data is centralized, easy to access, and analyze to achieve rapid business outcomes.

Jeansu Byun - IT Innovation Manager at Hyundai Elevator


Powered by SAP HANA Cloud, SAP Data Warehouse Cloud simplified Hyundai Elevator’s data landscape by centralizing data sources to create a single source of truth. SAP Data Warehouse Cloud is an open solution that connects easily to SAP and non-SAP data sources, third-party tools, and applications.

Hyundai Elevator connected its external data sources, ERP systems, and SRM systems to create one robust data layer in SAP Data Warehouse Cloud. Next, they will integrate IoT data from their elevators, manufacturing execution systems (MES), and ERPs from overseas subsidiaries. This way, all data models – spanning multiple data sources – can sit in SAP Data Warehouse Cloud for centralized data access.

IT can set up Space, virtual work environments, with specific data connections for different departments, including accounting. Spaces provide an isolated environment where business users can model company data or upload and integrate local data, like CSV files. Business users in the accounting department now have self-service access to data. They can also model data themselves using SQL or graphical editors. The Business Builder helps anyone understand data by representing business entities and relationships with business language.

After modeling data in SAP Data Warehouse Cloud, users can switch over to the seamlessly integrated SAP Analytics Cloud to work on visualizations, analysis, and reporting. Hyundai Elevator has built dashboards that provide users with a better understanding of their supply chain: from orders, through manufacturing, to sales and maintenance. SAP Analytics Cloud offers intuitive visualization features built into stories so business users can get insights quickly without needing any prior data analysis experience. They can also leverage Smart Insights and Smart Discovery to uncover trends and insights with the support of machine learning and artificial intelligence. For management, SAP Analytics Cloud supports real-time dashboards that provide a complete overview of the business to help make better decisions. Additionally, planning features such as Version Management and the Value Driver Tree make scenario planning simple with intuitive visualization and easy organization wide collaboration.


With SAP Data Warehouse Cloud, Hyundai Elevator’s data siloes are gone. The accounting department is now empowered with better business insights. Quick self-service access to data means new analytics projects can start instantly. Plus, now that SAP Data Warehouse Cloud handles data modeling, projects run faster and no longer burden the ERP systems.

SAP Analytics Cloud dashboards are supporting real-time and data-driven decision-making for management and employees in the field. “We have migrated field business reports to SAP Analytics Cloud as our uniform reporting platform,” Jeansu Byun says. “This migration saves us time and effort as well as improving our data accuracy and consistency.” With SAP Analytics Cloud’s Smart Features, “we expect to get more business insights from the data that we may have missed,” Byun Jean Su says.

With SAP Unified Data and Analytics, Hyundai Elevator is able to leverage the Data Value Formula: an end-to-end strategy that combines data volume, quality, and usage to create data value for organizations. SAP Data Warehouse Cloud allows the company to improve the quality of their data, and SAP Analytics Cloud helps all employees put that data to use. Hyundai Elevator achieves agility, business value, and continual innovation with SAP Business Technology Platform through integration, data-to-value, and extensibility of all SAP and third-party applications, data, and business processes.

Looking forward, Hyundai Elevator will go from 0.5TB of data currently in SAP Data Warehouse Cloud to 1TB by the end of the year. They also plan to take advantage of the prebuilt business content in Content Network to get quick value from data. SAP prebuilt business content includes predefined models to connect and centralize your data sources in SAP Data Warehouse Cloud and prebuilt analytics dashboards for SAP Analytics Cloud.

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